Order Cancellation Policy

At Xeboi, we understand that situations may arise where you must cancel an order. We have established the following guidelines for order cancellations to facilitate a seamless and transparent process. Please review this policy carefully before proceeding.

Cancellation Timeframes:
To initiate an order cancellation, you must submit your request within 24 hours of placing the order. Due to our streamlined processing system, we can only process cancellations within this timeframe.

Cancellation Charges:
The following cancellation charges will be applicable based on the timing of your cancellation request:

  1. Cancellation within 24 hours: If you cancel your order within 24 hours of placing it, a deduction of 35% will be applied to the total amount you have paid. The remaining amount will be refunded to you.
  2. Cancellation within five days before delivery: Should you cancel your order within five days before the scheduled delivery date, a deduction of 50% will be applied to the total amount you have paid. The remaining balance will be refunded to you.

No Cancellation After 5 Days:
After five days from the date of order confirmation, we regret to inform you that cancellations will not be entertained, and refunds will not be provided. At this point, we have already initiated the necessary steps to prepare your order for delivery.

Review Your Order:
We strongly advise reviewing your order meticulously before confirming it. This will help avoid any inconvenience associated with cancellations and potential deductions.
We value your understanding of our order cancellation policy. Please contact our customer support team with any questions or concerns. Thank you for choosing Xeboi.

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